Delays in the supply of raw materials increase our delivery times significantly.
Find out the latest information by clicking here.

Delays in the supply of raw materials increase our delivery times significantly.
Find out the latest information by clicking here.

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All the answers to your questions

Do you need information about our products and services?

Find the answers to the most frequently asked questions in our FAQ section.

 

FAQs

reseller and partnersreseller and partners

How can I find a Dickson or Sunbrella reseller near me?

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The required item is no longer in the collection. What is the most similar item?

order samplesorder samples

How can I access all the available documents and information for a product?

All questions

What are the advantages of solution-dyed acrylic fibre?

Dickson and Sunbrella fabrics are mainly woven from solution-dyed acrylic fibres.

Their high-quality pigments are impregnated into the core of the fibre during production, unlike the yarn-dyed method where the dyes are applied to the thread and remain on the surface.

The result is a thread which is dyed all the way through, and a fabric that offers exceptional colour fastness, resistance and durability.

How do I choose the most suitable awning fabric for my facade?

Dickson® has designed 3D simulation software. With a simple photo of your house, you can obtain a simulation of one or more awnings in 3D with the Dickson® fabric(s) you are interested in. Tip: use your Ipad to take a photo of your façade directly in the Dickson Designer application.

If you are happy with the awning simulation, get in touch with your nearest Dickson authorised blind manufacturer to make your project a reality and enjoy your new awning.

Can I only change my awning fabric?

When your awning fabric is damaged or you want to change the style or colour it is possible to just change the fabric, this is called re-interfacing.

Re-interfacing is a sustainable process as it allows you to renew only your awning fabric without having to change the whole mechanism.

It is also an affordable solution: a new awning fabric only costs, on average, a quarter of the price of a complete awning.

I need to renew my awning fabric, but the requested reference no longer exists.

Our collections are regularly renewed in order to keep up with the trends, and to offer you unique designs and fabrics with unrivalled technical performance.

If you can no longer find a fabric reference in the current collection and you don't know which reference to go to to replace your awning fabric, contact us via our contact form and we will suggest the reference closest to the one you are looking for.

What is the level of protection of Dickson fabrics against glare, heat and UV rays?

Dickson® fabrics block up to 95% of glare and heat (reduces the greenhouse effect), keeping your interior cool and, depending on the colour, the fabric regulates glare or heat differently by blocking 90% to 100% of UV rays.

What are the guarantee conditions for Dickson and Sunbrella products?

Each product has a specific level of guarantee. To find out about the duration and conditions of the guarantee, simply consult the relevant product sheet or download our guarantee guides in the Downloads area.

I'm a retailer and I want to personalise my awning fabric, how do I do this?

Fabric and pelmet printing can be done when you order your awning fabric from your blind manufacturer.

You can find your nearest dealer on the "Where to buy" page.

How do I maintain my Dickson® or Sunbrella® awning fabric?

A simple clean with soapy water is enough to remove superficial stains. It is not recommended to use detergents, high-pressure cleaners or even rubbing for hours.

For thorough cleaning, use Tex'AKtiv Clean and your fabric will regain its shine. If you want to re-waterproof your Dickson® awning fabric, remember to use Tex'Aktiv Guard, which will effectively protect it from stains and provide a water-repellent effect. You can find these products at your nearest awning store. For more information, go to the Maintenance page.

How do I care for my Dickson woven floor?

Cleaning time for our woven flooring is minimal, as with vinyl or tile flooring. They are routinely cleaned using a simple hoover, a scrubbing brush and hot water mixed with a neutral detergent.

To download the maintenance guide, go to the relevant product sheet or to our Download Area.

If you encounter any problems with your product, please do not hesitate to contact us via our contact form and we will get back to you as soon as possible.

 

Where can I find an Authorised Dickson Storist/Dealer near me?

We list the best professionals in your industry, to advise and support you in your solar protection installation project. Their experience and know-how will be a guarantee of security at all stages of your project. They will be able to draw up a quote for you and ensure a quality installation.

Go to the "Where to buy" page, and find our nearest expert by filling in your address.

Where can I find a retailer of woven vinyl floors or rugs?

Have you found the flooring that best suits you or do you want to discover our products?

Go to the "Where to buy" page to find the dealer nearest you.

Where can I find an expert in marine upholstery?

In order to offer a range of boat fabrics that are as beautiful as they are intelligent, we work every day hand in hand with craftsmen, upholsterers, and professional sailors: Sunbrella Marine Partners. The Sunbrella Marine Partner label guarantees you the highest quality products and services.

Don't hesitate to contact them for advice, assessment or a free quote.

Go to the "Where to buy" page, and find the nearest Sunbrella Marine Partner by filling in your address.

Where can I find an upholstery retailer?

Do you have interior or exterior furnishing projects and want fabrics with unrivalled performance and design? Find your nearest reseller and create unique products.

Go to the "Where to Buy" page, and find your nearest Sunbrella dealer by filling in your address.

How do I order online?

Whether you are a professional customer or an individual, you can order our fabrics, flooring and samples online 24 hours a day, 7 days a week.

From the product sheet

Simply enter the quantity you want to order and add to the basket.

Once your basket is finalised, follow the steps for choosing the delivery and payment method.

You will receive a confirmation email as soon as your order is confirmed.

 

From quick order

Simply enter the article codes you would like to order one by one, enter the quantity in linear meter and add to the basket

You also have the possibility to download an order file in Excel or CSV format containing the article references (ex ORC 0001 120), the quantity in linear meters and an internal reference (optional).

Once your file has been downloaded, all the items in your file will appear on the page.

Then you just have to click on "Add eveything to the cart".

Once your basket is finalised, follow the steps for choosing the delivery and payment method.

You will receive a confirmation email as soon as your order is confirmed.

How do I set up an automated integration system for my orders?

Are you already a Dickson professional customer and you want to automate the integration of your Dickson orders and streamline your order-taking process?

Our e-procurement/EDI experts support you and provide you with several solutions for implementing an e-procurement procedure.

How do I create or activate my customer account?

Step 1: click on the "My account" icon at the top right of the page.

Step 2a: You are already a Dickson professional customer but have not yet ordered online?

Activate your customer account by entering your customer number and your email address, confirm the form on the left and choose your password.

If you experience difficulties activating your account, please contact our sales department for assistance.

Step 2b: Do you want to become a Dickson customer? Create your account by first choosing your profile (professional or individual) and enter the information requested in the form.

  • If you are a private customer, you can now order online without waiting.
  • If you are a professional customer, our sales department will study your request to create a professional account and will get back to you as soon as possible.

How do I change my personal information?

Simply connect to your customer account and select the heading "My information
 
You can change and/or complete your information without forgetting to save your changes.
As a security measure, our system will ask you to enter your password to ensure that you are the one making these changes.
 
For any request to change information regarding your company (invoicing address, company registration or VAT number etc.) please contact our sales department.

How can I find my order history?

Get your order history is quick and easy !
 

Simply log in to your customer account and select the "My orders" section. 


You will then have access to a history of your orders over the last 3 years, whatever the order method (phone, email, internet ...).
You can access the details of each order as well as the delivery and invoice information related to the order.
You will also be able to download your order confirmation, delivery note and invoice in PDF format.

 

How can I find my invoice history?

Get your invoice history is quick and easy !
 

Simply log in to your customer account and select the "My invoices" section. 


You will then have access to a history of your invoices over the last 3 years, whatever the order method (telephone, email, internet, etc.).
You will be able to view the details of each invoice, see the status and due date and download your invoice in PDF format.

 

How do I download an order confirmation, an invoice or a delivery note?

Downloading an order confirmation, a delivery note or an invoice is very easy!
 

Simply log in to your customer account and select the "My orders" section. and search for the order or invoice concerned.


On each order, you will have access to the delivery and invoice information related to the order.
You will also be able to download your order confirmation, delivery note and invoice in PDF format.

How can I track the progress of the delivery of my order?

As soon as your order is confirmed, it is taken care of by our sales department and treated as a priority.

In your customer account, you have access to your order status in real time.

Status: Processing

My order is confirmed, I have received a confirmation email.

Status: In preparation

My order is being prepared in our warehouses

Status: Partially shipped or totally shipped

My order is completely or partially shipped depending on the availability of our products and according to your instructions, a shipment email has just been sent to you.

You can track the progress of the delivery thanks to the tracking link in the "Deliveries" tab of your order details or directly from the dispatch email.

Please note: If I do not receive the order confirmation email or the dispatch email, please check my customer account to make sure that the order has been registered and also check "spam" in my mailbox.

How do I change or cancel my order?

I would like to change my delivery address
 
Please contact our sales department by email to request a change to your delivery address as soon as possible after placing your order.
 
Depending on the chosen delivery method, our sales department will try to make the change immediately or relay the changes to be made to the shipping company.
 
If the change is not possible, it would then be necessary to request for the order to be returned or cancelled.
 
I would like to change an item in my order
 
Have you already confirmed and paid for your order online? Unfortunately, it is no longer possible to change or add an item to your order.
 
Are you a business customer and you pay by invoice? Contact our sales department as soon as possible to have your order changed before it is prepared and ready to be shipped.
 
WARNING! order modifications are only possible when your order is in "In process" status, beyond this point modifications are no longer possible. 
 
I would like to cancel my order
 
Please contact our sales department by email or phone +33 320455959 with your order number so your order can be cancelled.
 
If you have paid online by bank card, our accounts department will refund your order directly into your bank account.
 
WARNING! order cancellations are only possible when your order is in "Processing" status, beyond this point modifications are no longer possible. 

I have forgotten my password

If you have forgotten your password, click on "Forgot your password" in the "My account" icon or by clicking on the link below. 
Enter your email address and confirm, an email will be sent to you within a few minutes so that you can create a new password.
 

I am having trouble logging into my account.

You can't login or you haven't received the email to reset your password?

> If you are a private customer, we invite you to contact us by email via the contact form or directly at contact@dickson-constant.com.

> If you are already a Dickson professional customer, we invite you to contact the assistant or sales manager in charge of your customer account.

I would like to unsubscribe from your newsletter.

Simply connect to your customer account and select the heading "Newsletter subscriptions
 
You can subscribe or unsubscribe to our newsletter immediately, and at any time, by ticking or unticking the box for this purpose.
 
If you continue to receive our newsletters despite your unsubscribe request or if you don't receive any newsletters from us despite your subscription, please contact our sales department.

I would like to delete my account.

Would you like to delete your Dickson Constant online customer account?

> If you are a private customer, we invite you to contact us by email via the contact form or directly at contact@dickson-constant.com.

> If you are already a Dickson professional customer, we invite you to contact the assistant or sales manager in charge of your customer account.

 

Our technical department will take care of deleting your online customer account.

You will always have the option to reactivate your account again if you wish.

Ordering samples

Need reassurance about a colour or texture? You have the option to order a fabric or flooring sample on our website.

Just go to the product sheet and click on "Order a sample".

Your sample order will be sent to you by regular mail within 48 hours, an email will be sent to you as soon as your order is dispatched.

 

Downloading documents and media

Thanks to our download area, you have the option, depending on your profile, to download documents and media (pictures, videos etc.)

Please note that some documents are reserved for our business customers, they are therefore not accessible to all.

Our simulation tools

We have developed several digital tools which allow our business customers and private individuals to simulate the use of our products.

Thanks to Dickson Designer, our simulation tool, you will be able to simulate your awning with ease.

 

Thanks to Dickson Flooring project, our 3D floor configurator, simulate Dickson flooring in the space of your choice.

From selecting the layout, to the choice of colours and the range, everything has been thought out to allow you to create a space just for you!

 

Thanks to our Solar Estimate, our innovative application, you will be able to calculate your new energy input following the installation of a Dickson® or Sunbrella® solar protection system.

The creation of an online catalogue

Thanks to the Catalog Widget, you have the opportunity to integrate an online catalogue highlighting our Dickson® & Sunbrella® products directly on your website.

Quick and easy to install on your website, it will allow you to make our products visible, provide your customers with a lot of information and give them access to ordering samples.

The catalogue widget can be configured depending on the design of your site, for a flawless result.

You haven't found the answer to your question?

You can contact us via our contact form, our teams will answer you as soon as possible.