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Help and Contact

Find the answers to your questions

Help and Contact

Find the answers to your questions

Frequently asked questions

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Frequent questions

How can I order online?

Whether you are a business customer or private individual, you can order our fabrics, flooring and samples online 24 hours a day, 7 days a week.

From the product sheet

  • Enter the quantity and add the items to the basket.
  • Once you have added all your items to the basket, select your preferred delivery and payment options.
  • You will receive confirmation by email once your order has been verified.

 

From quick order

  • Enter the reference codes of the products you wish to order one by one and the quantity and add to your basket.
  • You may also download the order form in Excel or CSV format containing the product reference codes (e.g. ORC 0001 120), the quantity in linear metres and an internal reference code if you wish. Once you have downloaded your form, all items in your form appear on the page.
  • Click on “Add all items to basket”.
  • Once all items have been added to your basket, choose your preferred delivery and payment options.
  • You will receive confirmation by email once your order has been verified.

How can I order a sample?

Need reassurance about a colour or texture? You can order a fabric or flooring sample on our website.

Il vous suffit d'aller sur la fiche produit et de cliquer sur "Commander un échantillon".

Your sample order will be sent to you by regular mail within 48 hours, an email will be sent to you as soon as your order is dispatched.

Who is my official distributor/sales representative? Where can I find their contact details?

Vous trouverez toutes les informations nécessaires sur notre site officiel www.dickson-constant.com  et  en cliquant sur "ou acheter"

What material are Sunbrella fabrics made from?

Sunbrella fabric is not made from polyester, but from solution-dyed acrylic, giving you a comfortable fabric that is fade, water and mould resistant.

What are the advantages of solution-dyed acrylic fibre?

Dickson and Sunbrella fabrics are mainly woven from solution-dyed acrylic fibres.

Their high-quality pigments are impregnated into the core of the fibre during production, unlike the yarn-dyed method where the dyes are applied to the thread and remain on the surface.

The result is a thread which is dyed all the way through, and a fabric that offers exceptional colour fastness, strength and durability.

How do I look after my Dickson® or Sunbrella® fabric?

A simple clean with soapy water is enough to remove superficial stains. It is not recommended to use detergents, high-pressure cleaners or even rubbing for hours.

For a deep clean, use Tex'Aktiv Clean and restore your awning to its former glory. If you want to restore the water repellency of your Dickson® awning fabric, consider using Tex'Aktiv Guard, which will effectively protect against stains and ensure a water-repellent effect.

Find these products at your nearest blind manufacturer. For more information, go to the Maintenance page.

What is your return/warranty policy? Where can I send a claim?

Please contact your distributor or preferred sales representative with any claims or comments. They will inform you about our returns policy and guide you through the process. If you are a consumer seeking a warranty service, please contact the reseller, retailer or manufacturer from whom you purchased the final product.

Video tutorials

How do you choose the colour of your awning?

Awning re-interfacing for individuals

How do I clean food off a Dickson floor?

How do I clean dried wine off my Sunbrella fabric?

Contact form

You haven't found the answer to your question, or you need more specific information about a product or service?

Use our contact form to let us know your request and we will respond as soon as possible.